Frequently Asked Questions

Pricing:

1. Do you offer discounts on large orders?

2. Are these items the same quality as the goods sold in your eBay Store?

3. How are you able to keep your prices so low?

4. Okay, so your prices are low. But why is shipping on votive candles and holders so expensive?

Candles and Holders:

1. What are the measurements of your votive candle holders?

2. What are the measurements of your votive candles?

3. Can I use tea lights in your votive candle holders?

4. Your votive candles are supposed to burn for 10 hours. When I tested one, it didn't last nearly that long. What's going on?

5. What's the best way to clean your candle holders?

Tulle:

1. Is your tulle top quality? Is it coarse or soft?

2. What is nylon net?

3. What is diamond white?

4. What is shiny white?

5. How are tulle bolts and rolls packaged?

Service:

1. When will my goods ship?

2. How long will it take you to reply to my e-mail inquiry?

3. Who is www.cudge.net? Are you reliable?

4. What is your return policy?

5. I notice you're located in New York City. Can I pick up my order to avoid shipping charges?

Payment:

1. What credit cards can I use at your site?

2. Can I call in my credit card information or e-mail it to you?

3. Can I pay you with a check?

Pricing:

1. Do you offer discounts on large orders? We offer discounts--deducted automatically at checkout--on bulk purchases of many of our items. (Discounts start at 6+ cases on some items, rising as high as 20% on orders of 50+ cases.) We do not offer discounts based on the overall size of your order.
Back to top

2. Are these items the same quality as the goods sold in your eBay Store? Yes. Exactly the same.
Back to top

3. How are you able to keep your prices so low? We stock a relatively small range of carefully-selected, quality items in extremely large quantities. And we buy directly from manufacturers whenever possible. This allows us to get the best possible prices, and to pass savings along to our customers.
Back to top

4. Okay, so your prices are low. But why is shipping on votive candles and holders so expensive? A single order of 72 votive candles and holders weighs more than 20 pounds--which limits our flexibility, despite our efforts to ship as inexpensively as possible. Keep in mind that your final price comes to about $.74 per votive/holder unit after shipping costs (which include insurance) on a single order. That price drops to a little less than $.60 per votive/holder unit on an order of 6 cases.
Back to top

Candles and Holders:

1.What are the measurements of your votive candle holders? Our popular cylinder votive candle holders measure approximately 2.5 inches tall and 1.75 inches in diameter. Other styles have larger openings. (They are all designed to fit the votive candles sold on our site.)
Back to top

2.What are the measurements of your votive candles? Our votive candles measure approximately 1.5 inches tall and 1.375 inches in diameter.
Back to top

3.Can I use tea lights in your votive candle holders? Because metal conducts heat, to avoid breakage we recommend removing tea lights from metal cups before placing them in our votive holders.
Back to top

4.Your votive candles are supposed to burn for 10 hours. When I tested one, it didn't last nearly that long. What's going on? Votive candles are designed to be burned in tight-fitting holders like the ones sold on our site. This allows the wax to be drawn up constantly toward the wick for the longest possible burn time. Votive candles